> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.goin.org/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I book for a ride over the phone?

To book by phone, you (or a person designated to take care of you) can call GOIN's customer support line. 

1. You will be connected to a dispatcher, with an average wait time of under fifteen minutes.

2. The dispatcher will collect your information and enter this information into GOIN's app on your behalf.

3. The dispatcher will book and confirm the ride for you.

GOIN' has integrated customer support access into its platform in case the riders and drivers experience issues.

![](https://storage.crisp.chat/users/helpdesk/website/d051a0f3fb310000/support_skdjo5.png)