How do I book scheduled rides using the Rider App?

1. Tap 'Log-in on the Rider App's front page.

2. Type in your registered phone number.

3. Verify your account using the OTP that will be sent to your registered phone number. If you have not received the code, it can be resent after 60 seconds.

4. In the event that your log-in fails using your phone number, you can choose to receive the OTP through your registered email address.

5. After verifying your account, you can proceed to booking your rides.
6. Tap “What’s your destination (your name)?” at the bottom of the screen.

7. Set your pick-up and dropoff locations. You can also use the GIS services to find your exact locations.

8. Tap “Leaving Now”.

9. Tap “Schedule a Request”.

10. Set the date and time for your ride.

Note: Rides can only be scheduled at least after 30 minutes to 30 hours at the time of booking.

11. Select the product that you will use for the ride from the list of services that you are eligible for (e.g. Dial-A-Ride Sedan, an Accessible vehicle) and click Request. Each service's estimated time of arrival will be listed.

12. Your request will be submitted for scheduling. You will receive confirmation messages and notifications with your ride information once scheduled.

Updated on: 20/10/2022