How to Receive and Complete a Group Ride
What is Group Ride?
Group Ride is a Goin’ feature that allows a service to enable sharing a single ride with multiple trip requests. The number of trip requests that can be accepted by a single group ride depends on the vehicle’s capacity. The pick-up locations of the trip requests should be within the specified radius of the service with the first trip request as the reference point. Likewise, the drop-off locations should also be within the specified radius of the service with the first trip request as the reference point. The group ride will be dispatched to the nearest available driver.
How To Receive and Complete a Group Ride?
- Once a group ride is received, tap the Accept button. If the group ride cannot be accepted at the moment, tap the Reject button.
- After accepting the group ride, tap the Start button to start driving to the first rider’s pick-up location.
- Once you have arrived at the first rider’s pick-up location, swipe Arrived at start at the bottom of the interface.
Note: You can view each ride’s location details by tapping Show at the top right of the user interface. To return to the group ride interface, tap Hide.
- Once the rider has been picked-up, swipe Picked Up at the bottom of the user interface.
- Repeat Steps 3-4 to pick-up the remaining riders.
- After picking up all the riders, swipe Driving to Destination to drive the first rider off to the drop-off location.
- Swipe Arrived at destination after reaching the first rider’s drop-off location.
- Once the rider has been dropped off, swipe Completed.
- Repeat steps 6-8 to drop off the remaining riders to their drop off locations.
- After completing the group ride, rate each trip. For positive ratings, tap the Good button, otherwise, provide feedback by tapping Report.
- Tap Submit to close the group ride.
Updated on: 22/11/2023
Thank you!