Text message notifications

If a customer is not receiving the text message notifications it's likely because of one of two reasons:

**1. The notifications setting in your GOIN' profile is not turned on. In the web application you can select to receive: No notifications, text message notifications or automated voice call notifications. **

Note: If you are still having an issue, confirm that the phone number is correct in the profile.

**2. Because the customer opted out of receiving messages with a "STOP" reply to a notification. **

STOP, STOP ALL, UNSUBSCRIBE, CANCEL, END, or QUIT

Default reply: You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.

Any of these STOP keyword replies will prevent a customer from receiving new messages from the Twilio phone number they're responding to.

Recipients can disable this message stop, and resume receiving messages with the START, YES, or UNSTOP commands as outlined below.

Only single-word messages will trigger the block. So, for example, replying STOP will stop the customer from receiving messages from that particular number, but replying "STOP PLEASE" or "PLEASE CANCEL" will not.

Please note that these STOP keyword replies only apply to the most recent number that messaged the recipient.

START, YES and UNSTOP

Default reply: You have successfully been re-subscribed to messages from this number. Reply HELP for help. Reply STOP to unsubscribe. Msg&Data Rates May Apply.

Any of these replies will opt customers back in to the messages.

Notice: Toll-Free numbers only respond to START and UNSTOP for re-subscribe.

Updated on: 26/11/2020