> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.goin.org/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The verification code sent to my phone number fails, how else do I log-in?

There are times that the 4-digit verification code you received to log-in to Goin's Rider App would show invalid. Other times you simply did not receive a code at all. 

![](https://storage.crisp.chat/users/helpdesk/website/d051a0f3fb310000/pincde_xdyqex.png)

If any of this happens you can choose to resend the code again after 60 seconds. Another way is to choose to send the code to your email address.

![](https://storage.crisp.chat/users/helpdesk/website/d051a0f3fb310000/email_fv5hq1.jpg)

Check your email for the code and type it in the Rider App.
![](https://storage.crisp.chat/users/helpdesk/website/d051a0f3fb310000/email-pin_ab9js.png)