How do I book a ride using the GOIN’ Rider App?

1. Tap 'Log-in on the Rider App's front page.

2. Type in your registered phone number.

3. Verify your account using the OTP that will be sent to your registered phone number. If you have not received the code, it can be resent after 60 seconds.

4. In the event that your log-in fails using your phone number, you can choose to receive the OTP through your registered email address.

5. After verifying your account, you can proceed to booking your rides.
6. On the home screen, tap the Service that you want to use for the ride.

7. On the next screen, the service zone, description, service hours, and other information about the service will be displayed. Drag the service window up to see more details. Confirm that this is the service that you will use by clicking Next.

8. Set the drop-off location. The drop-off location can be set in different ways. You can manually type the address on the address field. A drop-down of nearby locations will be displayed for you to select from. You can also select the drop-off location from the list of Suggested Locations, Saved Locations, Frequently used, or pin the location on the map by tapping Choose from Map.

You can type additional instructions to the driver on the Add note for driver field just below the address field.

Once you have set the drop-off location, click Next.

9. Confirm the drop-off location by tapping Confirm. If you need to correct the drop-off address, tap the back arrow to go back to the previous screen.

10. Select the product that you will use for the ride and tap Next.

Note: On the product’s tab, you will see information such as the fare, the number of passengers that can be accommodated, and the average waiting time for the driver.

11. Set the number of riders for each passenger type.

12. Set the payment method for each passenger type.

13. Set the pick-up location. The pick-up location can be set in different ways. You can manually type the address on the address field. A drop-down of nearby locations will be displayed for you to select from. You can also select your current location for your pick-up location. Moreover, there is a list of Saved Locations, Frequently used, and Nearby places to select from. Lastly, you can pin the location on the map by tapping Choose from Map.

You can type additional instructions to the driver on the Add note for driver field just below the address field.

14. Confirm the pick-up location by tapping Confirm Request. If you need to correct the pick-up address, tap the back arrow to go back to the previous screen.

15. Once you have submitted your request, Goin’ will find the nearest available driver for your ride.

Updated on: 17/08/2023