• How do I book a ride using the GOIN’ Rider App?

  Tap 'Log-in on the Rider App's front page. Type in your registered phone number. Verify your account using the OTP that will be sent to your registered phone number. If you have not received the code, it can be resent after 60 seconds. ![](https://storage.crisp.chat/users/helpdesk/website/d051a0f3Popular

• How do I add payment cards to my account?

  You can call our Customer Support to add another payment card to your account. Provide the card details to our agent and they will register the card for you. You can also add a payment card through our Rider App by following these steps: Log-in to your account. Access your Personal Profile page by tapping the personal profile icon in the upper-right corner of the screen. Under Wallet & Payment, tap Wallet. ![](https://storage.crisp.chat/users/helpdesk/website/d051a0f3fb310000Some readers

• How do I sign-up?

  To start the registration process, tap Sign Up on the app’s front page. Next, you will have an overview of the Rider App’s features. Tap Sign Up once you reach the last slide. Fill-out the required details. Make sure that the First name and Last name start with a capital letter. ClickSome readers

• The verification code sent to my phone number fails, how else do I log-in?

  There are times that the 4-digit verification code you received to log-in to Goin's Rider App would show invalid. Other times you simply did not receive a code at all. If any of this happens you can choose to resend the code again after 60 seconds. Another way is to choose to send the code to your email address. ChSome readers

• How do I know if the address is outside the service zone?

  On Goin's Rider App, the service area is enclosed in a striped line and is filled with a specific color. You can zoom closer to check the boundaries of the service zone. A pop-up message will also be displayed if the address of the destination or pick-up location is outside of the selected service zone. ![](https://storage.crisp.chat/users/helpdesk/website/d051a0f3fb310000/screenshoSome readers

• How to Delete a Saved Location

  Log-in to the Rider App. Tap the Profile icon. Tap Favorite Locations. Tap the bin icon beside the location that you want to delete. Confirm deletion of the location. ![](https://storage.crisp.chat/usersFew readers

• How do I check for the history of my trips?

  To view your trips history, log-in to the Rider App and tap on the profile icon at the upper right corner of the screen. Once on the Personal Profile page, tap Trips. The list of all your booked trips will be displayed.Few readers

• How to Add Saved Locations

  1 . Log-in to the Rider App. Tap the Profile icon. Tap Favorite Locations. Tap 'Add new'. Type in the details of the new location and tap 'Save Location'. ![](https://storage.crisp.chat/users/helFew readers

• How do I send a chat message to the driver?

  Goin’s Rider App has a built-in chat function that allows riders to send a chat message to the driver assigned to their trip. This bridges the gap between the rider - driver communication. To send a chat to your driver, tap ‘Send a message to your driver’. Type your message once the chat screen opens and press send. ![](https://storage.crisp.chat/users/helpdesk/website/d051a0f3fb310000/image_l7agyv.pnFew readers

• How do I add or update notes on my profile?

  You can add or update notes on your profile using Goin's Rider App. Log-in to the app. Tap the profile icon at the top right of the screen to access your profile page. Tap your name. Add or update notes in the Notes to driver field. ![](https://storage.crisFew readers

• How do I book for a ride over the phone?

  To book by phone, you (or a person designated to take care of you) can call GOIN's customer support line. You will be connected to a dispatcher, with an average wait time of under fifteen minutes. The dispatcher will collect your information and enter this information into GOIN's app on your behalf. The dispatcher will book and confirm the ride for you. GOIN' has integrated customer support access into its platform in case the riders and drivers experience issues. ![](https://storFew readers

• How do you do group rides?

  Group Ride is a Goin’ feature that allows a service to enable sharing a single ride with multiple trip requests. Currently, up to four trip requests can be accepted in a single ride. The pick-up locations of the trip requests should be within 300 meters from the first trip request submitted. Likewise, the drop-off locations should also be within 300 meters in order for the trips to be grouped as a single ride. The group ride will be dispatched to the nearest available driver. The maximum numberFew readers

• How do I pay for a ride?

  We accept the following payment options: Credit cards Debit cards Prepaid ORCA cards Cash Check Electronic payments that are processed securely using Stripe. Cash and check payments should be turned in to our Service Office. The amount will then be applied to your Goin' wallet.Few readers

• How do I change my notification settings?

  You can add or update notes on your profile using Goin's Rider App. Log-in to the app. Tap the profile icon at the top right of the screen to access your profile page. Tap Notification Type. Change to the notification setting of your preference and click SavFew readers

• Can I check my remaining balance from the Rider App?

  Yes. To view your remaining balance, log-in to the Rider App and access your personal account information. Tap the personal profile icon in the upper right-hand corner of the screen. Your remaining balance is displayed just below the profile icon.Few readers

• How to help drivers find a location that’s off or can’t find the correct location?.

  Mapping systems like Google, Bing, Apple, Openstreet maps all have pinned markers that are pinned to where that system thinks the address is located. They are usually close but could be a block or more off from where the rider is actually at and wants to be picked up. You can go to the Mapping software’s website and submit a request for the GPS pinned marker to be moved. But here’s an example of how GOIN’ solves this issue. Driver reported that GPS was taking him to an empty lot. For a Power WFew readers

• How do I contact Customer Support from the Rider App?

  Goin's chat support is accessible in the Rider App 24/7. To chat with an agent, tap the profile icon at the upper-right corner of the screen. Scroll down and tap "Having issues? Chat with us." The support agent will be able to help guide you to a resolution or answer your inquiries.Few readers

• How do I cancel a ride?

  For on-demand trips, there is a Cancel request button after you have submitted your trip request. After your trip has been accepted, you can still cancel it before the driver picks you up. For scheduled trips, there is a Cancel button when you vFew readers

• How does the GPS track my location?

  The GPS works when you log-in and turns off when you log-out of the app. When you first login to the app you will be prompted to share your location. You need to allow location in your device in the background all the time so we can get the GPS when you are driving to a trip or destination. To turn on location services on Android, access your devices's settings and tap Security & Location or Security & Privacy. Tap Location Services and enable Access to my location. ![](https://storage.criFew readers

• How do I know if my ride has been accepted?

  If you have booked through Goin's Rider App, you will be matched with a driver after submitting your request. Once a driver has been matched for your ride, you will see this on your screen.Few readers

• How do I inform Goin' of my accessibility requirements?

  You can indicate your accessibility requirements in the User Profile section of Goin's Rider App. Examples of accessibility requirements are: Whether or not you would use a mobility assistance device Whether or not you would require assistance getting to and from the vehicle Whether or not you would need any other type of assistance, including accommodations for: Auditory impairments Hearing impairments Vision impairments Intellectual disabilities and any other aFew readers

• What is Goin' Rider App?

  Goin's Rider App allows prospective riders to schedule dynamic Demand Responsive Transit (DRT) services. Goin' Rider App allows prospective riders to schedule dynamic Demand Responsive Transit (DRT) services. Aside from booking rides, the app is also a one-stop shop for riders where they can view the services that they're eligible for, the rider's upcoming trips, and the rider's personal profile that includes information about their trips, wallet, and Goin's mobility marketplace. The app also prFew readers

• How do I leave feedback about my ride?

  Once the ride is completed, Goin' provides a platform on the Rider App where you can leave your feedback and comments about your ride. This will help us improve and make your experience with us better on your future rides.Few readers

• Can I check for the status of my advanced bookings from the Rider App?

  Yes. To check for the status of your bookings, log-in to your account and simply tap the calendar icon in the upper left-hand corner of the screen. The scheduled trips that you have booked will be displayed along with their status. Please note that scheduled trips are disabled for now. If you want to schedule trips, please contact our support line or send your contact information, and pickup andFew readers